Return Policy

All Sales Final

At RIDGEramps.co, we value your business and strive to provide high-quality products and exceptional service. However, due to the nature of our products and to ensure the integrity and quality of our inventory, we have an "All Sales Final" policy. This means that all sales are final, and we do not accept returns, exchanges, or cancellations once an order has been placed.

No Returns or Exchanges

Reasons for All Sales Final Policy

1. Made to Order: Our products are made-to-order, which means that they are essentially custom made for each customer.
2. Shipping Logistics: Our products are very large and difficult to ship. As such, shipping is a one-way process.
3. Customization: Beyond our stock kits, some of our products are customized per customer request, making them unsuitable for resale.

Damaged or Defective Items

We take great care in packaging and shipping our products. However, if you receive a damaged or defective item, please contact us within 7 days of receipt, and we will work with you to resolve the issue.

How to Report a Damaged or Defective Item

1. Contact Us: Email our customer service team at sales@ridgeramps.co with your order number and a description of the issue.
2. Provide Evidence: Include photographs/video of the damaged or defective product and any packaging materials.
3. Resolution: We will review your claim and, if approved, we will provide a replacement product or a refund at our discretion.

Incorrect Items

If you receive an incorrect item in your order, please contact us within 7 days of receipt. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

How to Report an Incorrect Item

1. Contact Us: Email our customer service team at sales@ridgeramps.co with your order number and details of the incorrect item received.
2. Return Instructions: Follow the return instructions provided by our team to send back the incorrect item.

Contact Information

If you have any questions or concerns about our return policy, please do not hesitate to contact us at:

• Email: info@ridgeramps.co
• Address: 317 N 2000 W Unit 222B, Springville, UT 84663
• Phone:  801-210-6185

We appreciate your understanding and thank you for your business.